Build an FAQ from tickets: how to do it with AI
Last checked 2026-10-15
IntermediateBot with human review 🎧 Customer support
Cluster common questions and draft answers.
1. Bot automation level
Bot with human review The bot does the work, but facts, numbers or code should be checked.
2. Before you hand it to the bot
- Gather inputs: files, data samples, links and any templates.
- Access: make sure you can use the chosen bot/plan (see limits below).
- Context: tell the bot audience, purpose, constraints and examples of good output.
- Privacy check: remove personal, confidential or regulated data unless your plan/workspace is approved for it.
- Success criteria: write down what 'done' looks like (length, format, tests passing, fields filled).
3. Copy-paste prompts
Main prompt
From these 200 ticket subjects, group themes and draft FAQ answers.
Beginner-friendly
From these 200 ticket subjects, group themes and draft FAQ answers. I'm new to this: explain each step in plain words and ask me for anything you need before starting.
Check-your-work
From these 200 ticket subjects, group themes and draft FAQ answers. When you finish, list any assumptions you made, anything you're unsure about, and what I should double-check before using the result.
Free tiers that can handle this (verified): ChatGPT (incl. Work & Codex), Claude (incl. Claude Code), Google Gemini, Perplexity (incl. Comet). Others: check plan.
4. Step-by-step
- Open a bot from the list below (use a Project/Canvas/Artifact if available to keep context).
- Upload or paste your inputs and the prompt below.
- Ask the bot to state assumptions and show its work (sources, formulas or code).
- Review the first output; give specific corrections in a follow-up.
- Verify key facts, numbers or behaviour against your source data.
- Export or copy the final version and note what you'd reuse next time.
5. Which bots and plans can do it
| Tool | What's different here | Plan limits | Source |
|---|---|---|---|
| ChatGPT (incl. Work & Codex) | — | Free tier has limited deep research, Codex and Work; scheduled tasks need Go or higher (per chatgpt.com/pricing). | help.openai.com/en/articles/20001275-chatgpt-work-and-codex |
| Claude (incl. Claude Code) | — | Claude Code and Research need Pro or higher; computer use is Pro/Max only (research preview). | code.claude.com/docs/en/desktop |
| Google Gemini | — | Free tier includes Deep Research, Canvas, Gems; video generation needs AI Plus or higher. | gemini.google/overview/deep-research/ |
| Microsoft Copilot | — | Copilot in Word/Excel/PowerPoint/Outlook needs an eligible Microsoft 365 plan. | www.microsoft.com/en-us/microsoft-copilot/for-individuals/features |
| Perplexity (incl. Comet) | — | Pricing not verified — check official site for Deep Research limits. | www.perplexity.ai/comet/ |
Free or paid?
- ChatGPT (incl. Work & Codex): Free plan: yes. unlimited text chats; limited uploads, images, voice, deep research and Codex. Paid: price not verified, so check the official site. Its free tier can handle this task.
- Claude (incl. Claude Code): Free plan: yes. chat, web search, files & code execution, Artifacts, connectors. Claude Code and Research need Pro. Paid: the lowest price we could verify on the official pricing page is $20/month (other plans may exist). Its free tier can handle this task.
- Google Gemini: Free plan: yes. Flash-Lite model, image generation, Deep Research, Live, Canvas, Gems. Video needs AI Plus or higher. Paid: the lowest price we could verify on the official pricing page is $99.99/month (other plans may exist). Its free tier can handle this task.
- Microsoft Copilot: Free: not verified, so check the official site. Paid: the lowest price we could verify on the official pricing page is $23.5/month (other plans may exist). For this task, check the plan.
- Perplexity (incl. Comet): Free plan: yes. search with citations, limited daily use. Paid: the lowest price we could verify on the official pricing page is $17/month (other plans may exist). Its free tier can handle this task.
6. Risks and what to double-check
- Check policy accuracy and tone; never let an agent promise refunds it can't grant.
- AI can hallucinate facts — verify anything that matters.
- Don't share secrets or other people's personal data.